June 8th, 2009
iPhone Software 3.0: Outrage climbs over missing AT&T support for new iPhone features
The grumbling began in the audience during the keynote address to the Worldwide Developers Conference. Some of the most requested features available in the forthcoming iPhone software update won’t be supported at launch by AT&T, the U.S. carrier.
To give Apple and AT&T a quick reading on customer dissatisfaction, MacTech, a Mac developer magazine and online resource, on Monday started up a poll on the topic named: Shame on you AT&T. It went live during the keynote!
For example, tethering, or using the phone as a cellular modem for a MacBook — with either the standard iPhone USB adapter or through Bluetooth connection — won’t be supported by AT&T. Apple said that 22 carriers were ready to go with this capability, but there was no no word in the keynote address about if and when this would be offered to AT&T customers.
Another missing feature is MMS support. However, Apple said this support would follow in the summer.
Here’s the the statement from MacTech:
Today, in addition to a new iPhone 3GS phone, Apple spoke about iPhone 3.0 software and new features coming. Absent from the announcement is support for features in the United States at the same level as the support in other countries.
In an effort for AT&T to understand the ramifications of their decisions, support levels, and more, MacTech Magazine has opened a survey for all to participate in to send AT&T a clear message as to what the community thinks.
The poll asks responders if these features are important to them, such as tethering, video SMS, and network quality. It starts with “AT&T: You should be embarrassed for your support. Shame on you.” That’s a yes-no question.
AT&T and Apple executives may want to check out the responses to Question 7:
The following describes me best:
- I’m happy with AT&T
- I’ll go with whatever carrier supports the iPhone
- I’m looking for any way to leave AT&T as soon as possible
Another great day in AT&T branding history!
David Morgenstern has covered the Mac market and other technology segments for 20 years. See his full profile and disclosure of his industry affiliations.
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