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Google's Chrome OS: Will you give up desktop apps?
Google revealed a bevy of noteworthy developments for its Chrome OS. However, the success or failure of the Chrome OS will ride on whether users will give up desktop applications.... Continued »
Category: Enterprise 2.0
November 17th, 2009
Riverbed announces plans for virtual appliance to accelerate, optimize cloud
Today at Interop, Riverbed Technology is announcing a new push into network acceleration and optimization for the cloud, a virtual appliance, if you will, that is intended to mirror what’s being done on the private cloud.
When the servers are yours and they’re housed on-site, you can install things to your infrastructure, such as the network optimization appliances that Riverbed has already been offering. Network optimization tools can do a number of things, including re-routing traffic to ensure bandwidth for heavy-duty tasks such as streaming video or using deduplication to transport just changes to a file - instead of the whole file - over the network.
Related coverage: Watching the WAN: Is it time to invest?
Riverbed said it has plans to change that in 2010, initially with a virtual appliance called Steelhead for the cloud. In the simplest terms, it’s a virtual version of the appliance that resides at the gate of the cloud to manage network performance of applications and files. In a statement, Eric Wolford, a senior VP at Riverbed, said:
Our new technology will change the way enterprises and governments think about storage. No longer will storage have to be tethered locally to the server. This frees IT leaders to locate and move storage assets to sites anywhere in the world, even thousands of miles away, to deliver the most cost-effective and intelligent architectures. This capability allows enterprises to bridge the public cloud and the private cloud - allowing them to take advantage of the best of both worlds
November 4th, 2009
Xobni expands to include enterprise but where are Web, Mobile and even Mac versions?
Xobni, the add-on tool that taps into Outlook to unleash contacts, has been smart about its growth, launching an enterprise version this week at the Enterprise 2.0 conference in San Francisco. And for the most part, the reviews of Xobni Enterprise have been pretty favorable. 
I won’t argue that Xobni, the company, hasn’t been smart about the directions it’s taken. Microsoft’s Outlook, after all, is widely used in corporate settings - and I know for sure that my work inbox is far more unruly than my personal one. Unfortunately, I use a Mac, which means my version of Microsoft Office includes Entourage, not Outlook - and that leaves me unable to use Xobni.
But I’m not writing this to whine about products that aren’t available for Mac users (even though Apple has gained share on Windows in recent quarters). Instead, I can’t help but think about the city of Los Angeles, which recently voted to “Go Google” for e-mail services.
Yes, I understand that you can route Web mail into Outlook through POP, but isn’t the whole point of dumping Exchange in favor Google - beyond the cost savings - to use a Web-based interface for access anywhere there’s a Web browser? I like the idea of using Xobni to better manage an out-of-control inbox but not at the expense of being tied to a single tool in a single program on a single computer. Maybe it’s me but that approach feels very 1999.
I know Xobni has a Blackberry version in the works (but nothing yet for Android or the iPhone.) Don’t get me wrong - from what I’ve seen, I think Xobni is a great product. But if it wants to maintain that momentum, it’s going to do more than respond to changing times, it’s going to have to get ahead of the trends. Today, the big trends are a push toward the Web and a push into mobile.
From that perspective, Xobni still has a lot more work to do.
October 26th, 2009
Enterprise IT's trust level of Google will increase
TechRepublic’s CIO Jury finds that IT leaders trust Microsoft more than Google as a technology partner, but tune in next year.
Jason Hiner outlines the latest findings in the TechRepublic CIO Jury. In a nutshell, it looks like this:
So why do I expect Google’s standing to look better next year? Last week, I was at the Gartner IT Symposium and you couldn’t escape chatter about Google and what it may be able to do for the enterprise. And here’s what caught my attention: The audience—not the analysts—were yapping about Google in the enterprise.
October 22nd, 2009
Google's Schmidt: Mimicking Office completely not 'a good use of our time'
Google CEO Eric Schmidt acknowledges that Google Docs lacks workflow features that Microsoft Office has, but isn’t trying to emulate the suite.
In an interview with Stephen Shankland at CNet News, Schmidt continued his courting of the enterprise. Schmidt on Wednesday had a good performance at the Gartner IT Symposium. Schmidt largely focused on the enterprise and courting CIOs. Overall, Schmidt was upfront with enterprise managers, who are increasingly at least considering Google to outsource email.
October 21st, 2009
Google's Schmidt makes enterprise app case as consumer, corporate lines blur
In a room full of chief information officers, Google CEO Eric Schmidt made his case for the search giant’s enterprise products adding that the boundary between a corporate user and a consumer “is becoming less and less.”
Speaking at the Gartner IT Symposium 2009 in Orlando in a Q&A with analysts Whit Andrews and Hung LeHong, Schmidt added the consumer and enterprise application market are increasingly merging.
“We don’t distinguish between enterprise and non-enterprise (customers). We assume that boundary is becoming less and less,” said Schmidt, who added that applications will span consumers and businesses. “We’ll keep coming up with ways to span the bridge between the consumer and business.”
Case in point: Google Wave. Schmidt said he doesn’t think of Google Wave “as a consumer app at all.” Wave is a new way to collaborate, said Schmidt and its features are “applicable to the corporation.”
Schmidt encouraged corporate buyers to be skeptical about Google’s offerings and hold the search giant accountable. He told IT buyers to evaluate the products and if there are problems to let Google know. Schmidt said Google was determined to get where enterprises needed it to go.
Schmidt thinks that the enterprise business for Google can be a multi-billion dollar one—actually “humongous”—just behind the display ad business. That’s some heady growth considering that Gartner calculated that for every dollar Google makes, about 3 cents come from enterprise buyers.
Among other topics:
October 20th, 2009
The business-to-business of Gist
Gist, an online service that integrates your social stream with tools like Microsoft Outlook and Salesforce.com, recently launched its public beta to bring in individual users, but is wasting no time spreading its B2B wings. Gist will ride shotgun with Microsoft’s launch of its new CRM software and tag along with Exchange. And the company is talking with potential partners like SAP and IBM’s Lotus unit in upcoming weeks.
Those tidbits emerged from a conversation I had with Gist CEO T.A. McCann and Robert Pease, vice president of marketing. Gist had a presence at the Gartner IT Symposium as it went about educating CIOs and tech executives about its service.
Gist already has a strong following among sales types because its algorithms can surface important contacts and flag folks they should be in touch with. It’s pretty clear that McCann and Pease get the business market and how it could be a handholding service to enterprises that still aren’t sure what to make of social networking. Gist’s pitch to the CIO types could be: You don’t have to Twitter, but you need to follow it. That’s where Gist comes in.
The Gist service analyzes your activity stream—think Outlook, Twitter and Facebook—and uses its importance algorithm to highlight and organize contacts. There’s an obvious business case if Gist can save people time and help close sales. “Business professionals will trade money for time and insight,” says McCann. Read the rest of this entry »
October 19th, 2009
How did IT fall so far behind the tech curve?
Information technology departments are overloaded, missing the consumerization wave, and failing to use new developments to cut their budgets.
Those are some of the takeaways from a Gartner presentation at the IT Symposium in Orlando. The spiel by Gartner analysts David Mitchell Smith and Tom Austin revolves around the state of IT departments as technology is rapidly being changed by their users. How exactly did IT become so crotchety?
Here’s the scene setter:
October 12th, 2009
With AppSense, making sense of managing the virtual desktop user experience
As more enterprises turn to virtual desktop infrastructure to save money and leverage the infrastructure they already have, managing the user experience has become critical.
But how do you maintain standardization across large organizations while keeping the user happy at each log on?
AppSense might have the answer. The U.K.-based company goes beyond profile management to offer non-persistent, leveraged corporate OS and apps on demand from a central location.
By viewing the desktop in three separate layers — the OS, the applications and user environment management – AppSense tries to allow IT to standardize the corporate desktop and automate the delivery of the user’s working environment, without restricting a user’s choice of screensaver, wallpaper, font size and so forth.
Its technology is used by some of the world’s biggest corporations, including JPMorgan Chase, Lowe’s, United Airlines, Wachovia, Walmart, ESPN and CB Richard Ellis.
I spoke with AppSense’s VP of Strategy, Martin Ingram, about what his company is doing now in the VDI space.
October 8th, 2009
Engine Yard raises $19 million in VC funding
Engine Yard, a Ruby on Rails developer, raised $19 million in a third round of venture capital.
The company, which has raised $37 million to date, received funding from DAG Ventures, Bay Partners and Presidio Ventures. Benchmark Capital, Amazon and New Enterprise Associates—all previous investors—also participated in the latest round.
Engine Yard is worth watching. Ruby on Rails is a rapid development framework that underpins many next generation companies such as Twitter. However, Engine Yard is aiming to take Ruby on Rails deeper into the enterprise. It launched a cloud computing platform and is partners with the likes of Amazon Web Services.
According to a statement, Engine Yard will use the funding to build out its cloud platform to “meet enterprise requirements” and build out its development teams.
Also:
October 7th, 2009
Google: Aiming for 99.99 percent uptime with business Gmail
Google executives addressed recent Gmail outages and noted that the company is currently running at a 99.9 percent reliability rate. The goal: Be at 99.99 percent by the end of the quarter.
Speaking at a powwow with reporters, Google Sergey Brin spent a bit of time talking about the search giant’s enterprise efforts. Last week, IBM launched a rival to Google Apps for business that undercuts Google on pricing and promises more reliability.
Brin said that Google was farther ahead on email and collaborative document editing and is adding features for the enterprise. Brin also added that Google was focusing on not just its outages, but the response to them.
For instance, one outage could have been resolved in five to 10 minutes, but the company made errors that extended recovery time to an hour. Brin said the company is also working to group customers so one outage has a limited impact.
October 6th, 2009
Helpstream aims to be bridge for social CRM, marketing and returns
Helpstream on Tuesday launched a new module that aims to bridge customer service, social media and tangible marketing results.
Helpstream, which is a social CRM software-as-a-service provider, acts as an add-on to what Oracle and Salesforce.com offer. What’s notable about Helpstream’s latest module is that it is trying to quantify the links between customer service, marketing and social media. The main effort: Integrate business processes with social customer service.
October 2nd, 2009
IBM targets Google Apps for business, undercuts pricing and touts reliability
IBM is going after Google Apps Premier hard and has the pricing to show it’s serious. Big Blue is announcing the general availability of LotusLive iNotes, a cloud email, calendar and contact management service, for $36 a year per user. Google Apps Premier runs $50 per user a year.
The LotusLive iNotes launch, set to be announced on Monday, pushes reliability in a big way. Taking a jab at Google’s outages, IBM said it’s imperative that cloud computing “is ready for the enterprise when it’s designed for the enterprise, by the enterprise, and of the enterprise.” Word of IBM’s iNotes move began to surface late Thursday and Big Blue has had a LotusLive iNotes site live for days.
Sean Poulley, vice president of IBM’s online collaboration and cloud services, says the idea behind LotusLive iNotes is to bring more security, reliability and privacy to enterprises that want Webmail. “These things matter a lot to the customer,” says Poulley, who described Google’s Gmail as a “consumer grade service.” “We’re bringing business class services and support with mission critical reliability at a price lower than the competition.”
A few key points on LotusLive iNotes:
- IBM is acknowledging companies want hybrid cloud systems and it isn’t going to cede the online portion of the equation to Google. IBM said that LotusLive iNotes is interoperable with Lotus Notes and Microsoft Exchange.
- The company is pushing security and reliability as its big pitch, banking on IBM’s reputation as an enterprise service provider. LotusLive iNotes features touted by IBM include secure email via any Web browser, offline capability, mobile mail and cloud centralized calendar and contracts.
- IBM is aiming to get its foot in the door at companies that are looking for “gradual or dramatic migrations to the cloud” while supporting on-premise software. Poulley says that IBM isn’t pushing the market in any one direction. He acknowledged there will be some companies that want all on-premise software and others that want everything in the cloud. The big middle tier will be hybrid.
- The company appears to be setting up Lotus as a cloud brand. When asked whether Lotus could become synonymous with enterprise 2.0, Poulley pointed out Lotus Connections and other Web 2.0 features IBM is embracing. “In the last three years most of the Lotus portfolio has been adapted to be Web 2.0 centric,” says Poulley, who added Connections is the fastest growing Lotus brand IBM has ever had.
- Big Blue sees the Google threat as so serious it’s willing to blow up pricing for share. There are a few notable Google jabs including:
LotusLive iNotes was built for business use. Unlike other Web mail services, LotusLive iNotes accounts are not co-mingled with free, consumer accounts nor are they targeted for advertising spam.
- There are some fine print items to consider. For instance, LotusLive iNotes comes with 1GB of storage per user. Google provides 25GB. Poulley said that IBM focused on the features that businesses really want. “Some enterprise customers don’t want to keep 25 GB online because it’s a compliance and audit issue,” says Poulley.
The big question: Will IBM’s move work? There’s no question that Google may be vulnerable following well-publicized Gmail outages. And large enterprises may think twice about Google. IBM says “there is zero tolerance in the big leagues for frequent outages or doubt about the sanctity of business data.”
What’s also notable here is that IBM may be using the cloud Lotus version to preserve its on-premise business. It’s also interesting that IBM is targeting Google, but doesn’t mention Microsoft, which also plans a cloud version of Office. IBM may be subtly jabbing at Microsoft when it says LotusLive iNotes gives users on-premise functionality “without adding on extra features they do not require.”
September 30th, 2009
Zimbra launches new suite; Hits 50 million paid email accounts
Zimbra on Wednesday launched a new collaboration suite and said it hit the 50 million paid mailbox mark.
The open source email and collaboration software provider, a unit of Yahoo for now, called the Zimbra Collaboration Suite 6.0 its “most significant upgrade” and rolled out a bevy of new features (statement, Zimbra blog, feature list). Zimbra is used by more than 100,000 organizations including companies like Bechtel, Comcast and WebMD and a host of government agencies and colleges and universities.
Given chatter about Yahoo potentially offloading Zimbra the statement provides a few curious tidbits. On one hand, Zimbra plays up its momentum and rapid growth (read: we’re a valuable asset to a buyer) yet notes how its features are integrated into Yahoo Mail’s overhaul (read: we’re not going anywhere).
Among the key features in the latest collaboration suite:
September 29th, 2009
Google Wave hits developers; Bug hunt begins
Google said it will send out 100,000 invitations to developers to give Google Wave, the company’s collaboration tools, a spin.
Google Wave, which made its debut a few months ago at the search giant’s developer powwow, generated a lot of initial buzz. However, scalability and stability is an open question.
Since first unveiling the project back in May, we’ve focused almost exclusively on scalability, stability, speed and usability. Yet, you will still experience the occasional downtime, a crash every now and then, part of the system being a bit sluggish and some of the user interface being, well, quirky.
Also see: The enterprise implications of Google Wave
Gallery: Google Wave rolls into actionThe general idea is to get Google Wave (all ZDNet content) to developers to help the company cook up features. Google acknowledges that Google Wave isn’t fully baked and lacks:
- The ability to remove a participant from a group;
- Define groups;
- Assign permissions;
- And use draft mode.
Indeed, CNet News’ Tom Krazit said:
At present, however, Google Wave is one big bug bash, perhaps half a year away from launching as a stable product. Google engineers have solved many of the more persistent bugs that were hampering the product a few months ago, but there is still a long way to go and Wave should not be considered anything but a “preview,” Rasmussen said. Still, that’s better than “developer preview,” the status previously attached to Wave that implied only hardcore techies should venture within.
September 22nd, 2009
IBM beefs up Lotus Connections with enterprise microblogging
IBM rolled out more enterprise collaboration features for its Lotus Connections software such as microblogging tools and customized widgets.
Big Blue jumped on the enterprise social networking bandwagon early. The company’s Lotus Connection 2.5 debut comes amid a collaboration summit in Cambridge, Mass.
Lotus Connections 2.5 includes:
- Customized interfaces.
- Custom widgets to be moved around.
- User added blogs, wikis and file sharing.
- Community discussion threads with user photos.
- Support for the iPhone and Nokia S60 devices.
- Ways to categorize topics and most active participants.
- And a microblogging feature for status updates.
If these features sound familiar that’s because they are found on Facebook, Twitter and a bevy of other consumer-ish sites.
Here are a few screenshots.
September 15th, 2009
Feds launch Apps.gov; Cloud computing players salivate
Updated: The Federal government launched Apps.gov, a site designed to be a storefront for approved cloud computing applications. The move is designed to streamline application adoption at federal agencies.
U.S. CIO Vivek Kundra said in a briefing Tuesday that Apps.gov is designed to lower costs and push innovation into government agencies. The cloud-based software on Apps.gov are housed centrally and available via various devices. Kundra billed the effort as “a one-stop source for cloud services.” The site features business applications, cloud services, productivity apps and social media software.
September 14th, 2009
Sprint extends unlimited plan to businesses; Shares jump on acquisition rumors
Sprint said today that it’s rolling out new pricing plans for business customers, including the new “Any Mobile, Anytime” offering that it announced for consumers last week.
Called Business Advantage, the new offerings are an extension of Sprint’s aggressive campaign to lure back customers who left following the Nextel acquisition. In a statement, Sprint VP Tim Donahue, highlighted the competitiveness of the pricing plans:
No competitor can match our network assets, best-in-class convergence solutions, expanding 4G footprint, and wide portfolio of business products and devices. Now, when you add in our new Business Advantage plans, especially when combined with the Any Mobile, Anytime feature, no one can beat Sprint on value and competitive pricing. The plans can help businesses cut the cord and save money by purchasing based on the features they most use.
In a post earlier today, I shared the story of how I moved my wife and daughter to Sprint over the weekend, in a move that not only saves us money every month but introduces them to the mobile Web/smartphone world. In that post, I also noted how I first called my current service provider - Verizon - to check on promotions or new pricing plans before moving my wife and daughter to Sprint. The customer service rep asked me directly, “What can Verizon do to keep your business?” My reply was a simple, “Match Sprint’s pricing plan offerings and I’ll stay.” But, of course, she said she couldn’t do that. So we switched.
In recent months, I’ve written about new mobility management services - including a cross-platform offering by Verizon - that helps businesses better manage the hardware, software and service plans for a large enterprise.
Note to other carriers: These Friends and Family or Favorite Five or other calling circle plans designed to save customers money are all fine and good. But nothing counters “unlimited” like another “unlimited” plan. I’m living proof that consumers can be motivated by money-saving service plans. My guess is that business customers might also be motivated by those same types of plans.
Separately, a rumor that T-Mobile parent company Deutsche Telekom is studying a Sprint acquisition has surfaced again, months after it was originally reported. This time, the news comes from the UK newspaper The Telegraph, which says that an offer could come within a few weeks. While such a merger could beef up Sprint and T-Mobile to better compete with giants Verizon and AT&T in the U.S., others have pointed out that such a merger could be a nightmare. Sprint and T-Mobile use different technology.
Shares of Sprint were up more than 11 percent today on the Deutsche Telekom rumors.
September 9th, 2009
SuccessFactors plots another course: Business execution software
SuccessFactors on Thursday will detail plans to enter the “business execution” software market.
Software as a service player SuccessFactors, best known for its employee performance management (EPM) applications, is charting a course that could more than double its total addressable market. The people performance market—SuccessFactors’ current market—is estimated to be about $15.9 billion by the company. With a move into business execution—sort of a lightweight business intelligence category—SuccessFactors can more than double its target market. The business alignment category is a $20 billion market.
September 8th, 2009
RightNow acquires social networking company HiveLive
RightNow on Tuesday said it will acquire HiveLive, an enterprise social networking company, for about $6 million in cash.
In a statement, RightNow, which provides customer relationship management software as a service, said it plans to add HiveLive’s technology to its platform. The move is the latest by vendors to provide so-called “social CRM.”
HiveLive will be integrated with RightNow’s November release. Increasingly, social media technology is being built into enterprise applications as a means to navigate corporate data and foster collaboration.
RightNow said HiveLive will allow it to offer prebuilt communities as a customer service channel, incorporate forums and blogs and mix it with its knowledge engine.
As for the financial details, RightNow said that HiveLive will add expenses of about $1 million per quarter due to headcount. The company reiterated its 2009 revenue target, but cut its non GAAP earnings per share target to a range of 27 cents a share to 31 cents a share. The previous target was 29 cents a share to 31 cents a share.
Wall Street is expecting 2009 earnings of 32 cents a share on revenue of $149 million for 2009.
September 1st, 2009
Google Wave open to select Google Apps customers
Google said Tuesday that select Google Apps customers—notably some schools and businesses—will get preview access to Google Wave in the fall. Google Wave is a service that aims to reinvent e-mail, IM and group conversations into a seamless application.
In a blog post, Google said Google Wave will be previewed in the fall. The search giant aims to bring Google Wave to all Google Apps users in 2010. Google unveiled Google Wave in May at its I/O developer powwow.
Larry Dignan is Editor in Chief of ZDNet and Editorial Director of ZDNet sister site TechRepublic. See his full profile and disclosure of his industry affiliations.
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