August 3rd, 2004
Home Improvement
The Home Depot has been in the midst of a $7.7 billion business transformation which includes investment of more than $1 billion in new technology from 2002 through 2004. The IT overhaul includes a laundry list of changes, such as the replacement of a dated point-of-sale (POS) system, the installation of self-checkout counters, a LAN upgrade, and the implementation of solutions from SAP and PeopleSoft. Will the high-tech strategy pay off and bring the mega-retailer back to its glory days? It’s possible. CIO magazine’s Meredith Levinson says that the most critical thing Home Depot needs to get right is to drive efficiency while enhancing customer experience. Unfortunately those two go together like chalk and cheese, but savvy companies can get the balance right.
