July 16th, 2008
What MobileMe Could Use ...
… is live tech support.
If you have a problem — like say, the entries you make on your iCal on your desktop Mac don’t sync with MobileMe but the entries from a PC laptop do — you can’t just call 1-800-APL-CARE (1-800-275-2273) and get any assistance. Even if you’ve paid for three years of customer service, say.
There is no one there with any MobileMe knowledge. The only response is: Read the online support answers or send an email.
To which you get a form response. And told to cool it for 48 hours.
Dear customer,
Thank you for contacting MobileMe Support. This is an automated reply, but a MobileMe Support representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles and resources helpful. They address several common questions from customers:
And Mr. Jobs and crew dub this:
“Email Quick Assist”
Maybe by Mr. McCain’s standards.
Tom Steinert-Threlkeld is editor-in-chief of Securities Industry News, as well as a long-time media, technology and business journalist. See his full profile and disclosure of his industry affiliations.
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