September 3rd, 2008
MobileMe's Rolling 1 Percent Outage
So pretty much every day (these days), about 1% of MobileMe Mail users can’t access their email. Today, my access was down – and somehow I don’t expect I’m alone. This, even though there’s no acknowledgement of a problem — on Sept. 3 any way — on Apple’s Support Page for MobileMe.
The problem is akin to insuring homes in the 100-year flood plain of New Orleans. If there’s a 1% chance every year of a flood, it’s hard for insurers to get enthusiastic about giving out 30-year mortgages. Here, if one day out of one hundred you expect to be without your email, you move on.
So far, no acknowledgement from Apple of the reason for the apparent rolling 1 percent outages on the Support Page or in response to phone calls. Email correspondence, of course, is not possible.
At least through MobileMe, by me, until now (4:18 p.m. ET).
Here’s the most recent summary:
9/2/2008, 08:30-09:00 PDT
- 3% of MobileMe members were unable to access MobileMe Mail. Normal service has been restored. We apologize for any inconvenience.
- 9/1/2008, 21:39-22:06 PDT
- 1% of MobileMe members were unable to access MobileMe Mail. Normal service has been restored. We apologize for any inconvenience.
- 9/1/2008, 17:23-17:53 PDT
- 1% of MobileMe members were unable to access MobileMe Mail. Normal service has been restored. We apologize for any inconvenience.
- 8/31/2008, 11:31-12:22 PDT
- 1% of MobileMe members were unable to access MobileMe Mail. Normal service has been restored. We apologize for any inconvenience.
Tom Steinert-Threlkeld is editor-in-chief of Securities Industry News, as well as a long-time media, technology and business journalist. See his full profile and disclosure of his industry affiliations.
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