November 1st, 2007
Jon gets his Face(book) back
Remember Jon Swift’s problem with Facebook? I just received a personal email from Jon Swift where he shared the following email:
Hi Jon,
Upon further review, we have decided to reactivate your account. Our Terms of Use, to which all users agree when they first sign up for the site, stipulate that you must not “impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity.” However, since others on the site seem to know you by this name, and since you don’t appear to be using the name to impersonate or to hide your identity, we have determined that you are not violating these Terms. We apologize for any inconvenience this has caused. Please let me know if you have further questions or concerns.
Thanks for your understanding,
Jerry
Customer Support Representative
And then very kindly said:
Thanks for all your support. I really appreciate it.
Take care,
Jon Swift
http://jonswift.blogspot.com
Who says a bit of poking is anti-social? Three cheers for Jon and maybe a cheer or two for Facebook customer service after all. That’s made my day.
Note to self: Could this be the new ‘conflict resolution process’ for enterprise CRM?
Dennis Howlett has been providing comment and analysis on enterprise software since 1991. See his full profile and disclosure of his industry affiliations.
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| 11/01/07
