Software as Services

Easing the SaaS-to-cash cycle

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Business models

The credit crunch has put a premium on the ability to generate cash. If we are facing a recession, I personally think that presents a tremendous opportunity for SaaS vendors. All those small businesses out there, doing their best to sell more and keep their costs down, will pay sound money for SaaS offerings that deliver tangible business value. But if you're a startup with a great SaaS proposition, how can you be sure of reliably collecting those payments? Back in the free-and-easy days of Web 2.0, all you'd have to do to generate a modicum of cash was open a Google AdSense account and start earning ad revenues — often enough to tide you over until you could pick up VC funding or get acquired.

As Tien Tzuo, CEO of subscription billing vendor Zuora, said to me in a briefing last week, there's never been an equivalent to AdSense in the subscription world — a simple service that startups can just plug into their Web offering and run with. At a starting price of $500 a month, the Z-payments service that Zuora introduced this week demands a bit more revenue visibility than AdSense (which requires no upfront payment). But I admire Zuora's aspiration to offer a subscription platform that's as easy to plug in and as universal as Amazon is in retail, PayPal in payments and Google in ads. Z-payments is the second application in the platform, complementing the Z-billing component announced when the company launched. Following on from the recent appointment of PayPal's president to Zuora's board, Z-payments comes with built-in integration to PayPal but also works with other payment processors, such as Authorize.net. The value of a payment management system like Z-payments is illustrated by the case study of data sharing service Box.net, which has tens of thousands of customers paying a monthly subscription, mostly by credit card. "We were literally losing money because we couldn't track down failed monthly payments," says Aaron Levie, Box.net's CEO. "Z-Payments helps us automate all the issues and exceptions that arise with recurring payments." Another case study brings the subscription payment model to Facebook, demonstrating that there is hope after all for the notion of cash in the Web 2.0 economy. Teach the People allows any Facebook user to offer online classes to other Facebook users, and charge a one-time, monthly or annual fee for the service. As Tzuo noted, the typical Facebook developer team consisting of a couple of guys in a garage or an attic is one that can really use a service like Zuora's. "These guys really need to monetize," he said. "It's a great example of a non-ad based monetization strategy for a Facebook app."

posted by Phil Wainewright
October 8, 2008 @ 3:54 pm

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