April 18th, 2007
BlackBerry: cause of outage "under investigation"
Pinstacker MWPatterson received this note earlier today from BlackBerry-maker Research In Motion:
The following information is current as of 09:00 on April 18, 2007. All times are EDT.
On April 17, 2007, at approximately 20:15 EDT, the BlackBerry Network Operations Center (NOC) started investigating monitoring alerts in regards to issues with BlackBerry service in the Americas. BlackBerry subscribers in the Americas were unable to receive messages and received an "x" when sending messages. Subscribers were unable to use BlackBerry Email Roaming to or from the Americas.Initial investigations revealed an issue with the BlackBerry Infrastructure. Subsequent troubleshooting efforts were not immediately successful in restoring service. At approximately 02:00 on April 18, in an effort to restore service, the components and services for the BlackBerry Infrastructure for the Americas were restarted.
Since approximately 05:45, the service has been operating near expected traffic levels. Some subscribers may continue to see delays until message queues are cleared. The BlackBerry Support team is continuing to investigate reports of any remaining issues.
The root cause of this issue is under investigation. Please note that the ability for subscribers to place telephone calls from voice-enabled devices was not affected during this event. Thank you for your continued support, and we apologize for any inconvenience.
Sincerely,
BlackBerry Customer Support
Which is tantamount to "we're back up, but we don't know what cause the problem."
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
