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	<title>Social CRM: The Conversation</title>
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	<pubDate>Mon, 23 Nov 2009 14:40:12 +0000</pubDate>
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		<title>Chatting (Not Chattering) About Salesforce - Part I</title>
		<link>http://blogs.zdnet.com/crm/?p=1167</link>
		<comments>http://blogs.zdnet.com/crm/?p=1167#comments</comments>
		<pubDate>Mon, 23 Nov 2009 14:35:57 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[CRM Buzz]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Enterprise 2.0]]></category>

		<category><![CDATA[Industry Analysis]]></category>

		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Social Networks]]></category>

		<category><![CDATA[Technology Reviews]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1167</guid>
		<description><![CDATA[(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I&#8217;m trying something new. I&#8217;m posting the first half here. And the second half on PGreenblog.  Let&#8217;s see how that works.)
I&#8217;d like you to think [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1167</wfw:commentRss>
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		<item>
		<title>CRM Association-Netherlands Rocks Het Huis!</title>
		<link>http://blogs.zdnet.com/crm/?p=1146</link>
		<comments>http://blogs.zdnet.com/crm/?p=1146#comments</comments>
		<pubDate>Mon, 16 Nov 2009 20:24:26 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Deconstructing the Process]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Social Networks]]></category>

		<category><![CDATA[Speaking on CRM]]></category>

		<category><![CDATA[Thought Leadership]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1146</guid>
		<description><![CDATA[I&#8217;m in love with Amsterdam&#8230;.no wait, I love it but I&#8217;m not in love&#8230;.no, hold on, I like it a lot, but I&#8217;m not in love, nor do I love it.
The Theory&#8230;.
Interestingly enough (to me at least and who else am I really writing this for anyway?), while this may seem to be nothing more [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1146</wfw:commentRss>
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		<item>
		<title>Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)</title>
		<link>http://blogs.zdnet.com/crm/?p=1134</link>
		<comments>http://blogs.zdnet.com/crm/?p=1134#comments</comments>
		<pubDate>Wed, 04 Nov 2009 23:31:29 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[Mobile]]></category>

		<category><![CDATA[Social Networks]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1134</guid>
		<description><![CDATA[Needless to say, being a Yankees fan of the entirely driven and committed sort, I&#8217;m biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or World Series particularly, though, I [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1134</wfw:commentRss>
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		<item>
		<title>RightNow Right Now is Right On</title>
		<link>http://blogs.zdnet.com/crm/?p=1130</link>
		<comments>http://blogs.zdnet.com/crm/?p=1130#comments</comments>
		<pubDate>Thu, 29 Oct 2009 10:52:01 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[CRM Buzz]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Industry Analysis]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Technology Reviews]]></category>

		<category><![CDATA[Thought Leadership]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1130</guid>
		<description><![CDATA[The RightNow User Conference was a significant transformation point for the company - for the better for the most part.  I'm looking at the products which indicate smart short term value and the culture change, which indicates serious long term value.]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1130</wfw:commentRss>
		</item>
		<item>
		<title>Finally! A Three-Cornered Consulting Service for Enterprise 2.0</title>
		<link>http://blogs.zdnet.com/crm/?p=1112</link>
		<comments>http://blogs.zdnet.com/crm/?p=1112#comments</comments>
		<pubDate>Tue, 20 Oct 2009 19:43:49 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[CRM Best Practices]]></category>

		<category><![CDATA[Enterprise 2.0]]></category>

		<category><![CDATA[Industry Analysis]]></category>

		<category><![CDATA[Thought Leadership]]></category>

		<category><![CDATA[Pragmatic Enterprise 2.0]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1112</guid>
		<description><![CDATA[Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first&#8230;and potentially only&#8230;.time ever, I&#8217;m telling you that I&#8217;m truly excited about the launch of Pragmatic Enterprise 2.0.  I&#8217;m not only telling you as [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1112</wfw:commentRss>
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		<item>
		<title>Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head</title>
		<link>http://blogs.zdnet.com/crm/?p=1088</link>
		<comments>http://blogs.zdnet.com/crm/?p=1088#comments</comments>
		<pubDate>Wed, 14 Oct 2009 14:54:11 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[CRM Buzz]]></category>

		<category><![CDATA[CRM Strategy]]></category>

		<category><![CDATA[Industry Analysis]]></category>

		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Social Networks]]></category>

		<category><![CDATA[Technology Reviews]]></category>

		<category><![CDATA[Thought Leadership]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1088</guid>
		<description><![CDATA[I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever can you put together something [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1088</wfw:commentRss>
		</item>
		<item>
		<title>Salesforce.com Plays In the Enterprise - Again</title>
		<link>http://blogs.zdnet.com/crm/?p=1068</link>
		<comments>http://blogs.zdnet.com/crm/?p=1068#comments</comments>
		<pubDate>Wed, 07 Oct 2009 21:15:49 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[Enterprise 2.0]]></category>

		<category><![CDATA[Industry Analysis]]></category>

		<category><![CDATA[Financialforce]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1068</guid>
		<description><![CDATA[Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn&#8217;t do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc Benioff then that said, &#8220;we [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1068</wfw:commentRss>
		</item>
		<item>
		<title>A List: CRM(ish) Reading Worth it.</title>
		<link>http://blogs.zdnet.com/crm/?p=1054</link>
		<comments>http://blogs.zdnet.com/crm/?p=1054#comments</comments>
		<pubDate>Mon, 28 Sep 2009 11:00:32 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[Thought Leadership]]></category>

		<category><![CDATA[books]]></category>

		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1054</guid>
		<description><![CDATA[Sorry to have dropped off the radar for awhile. I was on the road.  First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the customer experience. Actually, for me, [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1054</wfw:commentRss>
		</item>
		<item>
		<title>Brent Leary Expounds: The SMBs Rejoice</title>
		<link>http://blogs.zdnet.com/crm/?p=1049</link>
		<comments>http://blogs.zdnet.com/crm/?p=1049#comments</comments>
		<pubDate>Mon, 14 Sep 2009 11:00:47 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1049</guid>
		<description><![CDATA[Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media,  is someone that I want to highlight on these pages.  Not that you need to come here to see him. The [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1049</wfw:commentRss>
		</item>
		<item>
		<title>Now I Know Why I Can't Stand the Washington Redskins</title>
		<link>http://blogs.zdnet.com/crm/?p=1034</link>
		<comments>http://blogs.zdnet.com/crm/?p=1034#comments</comments>
		<pubDate>Fri, 04 Sep 2009 11:00:21 +0000</pubDate>
		<dc:creator>Paul Greenberg</dc:creator>
		
		<category><![CDATA[CRM Best Practices]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Traditional CRM Best Practices]]></category>

		<guid isPermaLink="false">http://blogs.zdnet.com/crm/?p=1034</guid>
		<description><![CDATA[About 15 minutes ago I saw this story in the online version of the Sporting News: &#8220;Redskins suing fans who can&#8217;t keep their season&#8217;s tickets.&#8221;
I now know why I can&#8217;t stand the Redskins and their ownership.
The story is clear enough: The Redskins are suing 125 seasons ticket holders who they say wouldn&#8217;t work out financial [...]]]></description>
		<wfw:commentRss>http://blogs.zdnet.com/crm/?feed=rss2&amp;p=1034</wfw:commentRss>
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