March 27th, 2009
CRM Playaz Episode #3: Twitter Hall of Shame; Customer Service - Sometimes It Hurts
Okay, here’s the latest. We’re working it and working on it at the same time. But for better or worse, the latest episode of CRM Playaz (that would be #3) which we recorded about a week and a half ago, static notwithstanding. We cover two of everyone’s favorite topics - customer service stories that we can bitch to and of course, the newly developed Twikipedia’s Twitter Hall of Shame - including our first celebrity inclusion!! I’ll keep you in suspense as to who it is but the hint is that you might know him under multiple names…..
Listen in, we even have music - sorta.
In addition to being the author of the best-selling "CRM at the Speed of Light: Essential Customer Strategies for the 21st Century," Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM strategic services and a founding partner of the CRM training company, BPT Partners, LLC. See his full profile and disclosure of his industry affiliations.
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