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September 10th, 2008

Is iTunes 8 causing BSODs on your Vista system?

Posted by Adrian Kingsley-Hughes @ 8:55 am

Categories: Apple

Tags: BSOD, Microsoft Windows Vista, Apple iTunes, Microsoft Windows Vista (Longhorn), Digital Music, Digital Media, Operating Systems, Microsoft Windows, Software, Personal Technology

[UPDATE #1: Has iTunes 8 made your CD/DVD drive disappear? Check out this post.] 

[UPDATE #2: Possible fix for the iTunes 8 BSOD under Vista here.] 

I’m getting sporadic reports that Apple’s latest iTunes 8 media applications is causing Vista systems to experience BSODs (Blue Screens of Death).

I’ve tried replicating a BSOD on both Vista 32-bit and Vista 64-bit using iTunes 8 but so far the program seems rock solid (albeit slower than iTunes 7.7). According to Apple’s support forum the crash is linked to the usbaapl.sys/usbaapl64.sys driver. The fact that this crash doesn’t happen on all systems seem to indicate that there’s another factor involved.

Have you had any iTunes 8 related BSODs on Vista?

View Results

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If iTunes 8 is making your system BSOD then I’d be interested in learning a little more about the configuration of your system to see if I can replicate the crash.

[UPDATE: Ed Bott has an idea as to what's going on here.] 

Adrian Kingsley-HughesAdrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations

Want to get in touch? Got a tip? Feel free to drop me a note! I ALWAYS respect anonymity. I'm also on Twitter (@the_pc_doc)

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  • Talkback
  • Most Recent of 171 Talkback(s)
RE: Is iTunes 8 causing BSODs on your Vista system?
I just did an iTunes/Quicktime update on my Vista 32 home premium and BSoD!!! Vista was able to repair itself and now iTunes is complaining that it can't start because of a problem with quicktime, wh... (Read the rest)
Posted by: AlFig Posted on: 12/15/08  (Edited: 12/15/08 @ 08:29) You are currently: a Guest | | Terms of Use
No BSOD but ITF  zenwalker | 09/10/08
That's okay, Apple will still provide security patches for 7  NonZealot | 09/10/08
I said no but...  deowll | 09/10/08
Re: I said no but  harrisharris | 09/11/08
Nope..  JT82 | 09/10/08
i'm with you there is no apple crapware on my computer happy  SO.CAL Guy | 09/10/08
Too bad it's not also...  chaiguy1337 | 09/10/08
damned trolls  Paul Fletcher | 09/10/08
Wine Much?  CTRLurself | 09/10/08
As usual...  Spiritusindomit@... | 09/10/08
Great....  Sleeper Service | 09/10/08
Re: Wine Much  harrisharris | 09/10/08
Lets follow this bizarre logic...  Cayble | 09/10/08
Windows is quickly becoming obsolete?  deowll | 09/10/08
Re: Windows is quickly becoming obsolete  harrisharris | 09/11/08
Just say 'no' to computers.  harrisharris | 09/10/08
Well...  tikigawd | 09/10/08
Message has been deleted.  systemx | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Volneynk | 09/10/08
The final fix....  MGP2 | 09/10/08
iTunes aint done untill  GuidingLight | 09/10/08
RE: The final fix....  bfilipiak@... | 09/10/08
Multiple exclamation marks.  Sleeper Service | 09/10/08
Re: Final fix  harrisharris | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jwoods@... | 09/10/08
Good to know. I'll wait to upgrade.  BillDem | 09/10/08
I agree... Wait for now.  aeriden | 09/10/08
Re: Second that  harrisharris | 09/10/08
No...because I don't use Vista...  techboy_z | 09/10/08
Nice to see...  JT82 | 09/10/08
What says he's hanging on to XP?  ye | 09/10/08
You mean XP.. Absolutely Nothing.  JT82 | 09/10/08
You are correct about XP. I have changed it.  ye | 09/10/08
XP  nimrod666 | 09/10/08
Then its operator error...  JT82 | 09/11/08
Perhaps  tikigawd | 09/16/08
Hanging on to XP - give me a reason to go to Vista  gdwojo@... | 09/10/08
Xp faster  tikigawd | 09/16/08
Dinosaurs?  techboy_z | 09/10/08
Uh...  Sleeper Service | 09/10/08
Dinosaurs? ...maybe your just snooty.  6T9ura$$0ff | 09/10/08
XP too  dragonlen@... | 09/11/08
BSOD on XP twice  bobbatchelor | 09/11/08
This is pretty blatant sabotage  NonZealot | 09/10/08
Naw, it is over extented...  TripleII | 09/10/08
It's not a "user application", it's hardware access  KTLA | 09/10/08
Understood.  TripleII | 09/10/08
usbaapl64.sys  KTLA | 09/10/08
100% TRUE  Kiltedbear | 09/10/08
Here's a big surprise:  Mac Hosehead | 09/10/08
Surprise  Badgered | 09/10/08
That's because...  chaiguy1337 | 09/10/08
redundant statement  Yax_to_the_Max | 09/10/08
Hey, iTunes 8 works great on my Hackintosh...  Mac Hosehead | 09/10/08
Point?  laura.b | 09/15/08
I hate to say it but I wouldn't put it past them  tech_walker | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  NamelessFor Now | 09/10/08
but drivers in Vista are supposed to operate in User mode only  stevey_d | 09/10/08
Apple has to take some blame regardless.  TripleII | 09/10/08
Why advertise your lack of knowledge?  NonZealot | 09/10/08
Provavly /dev/dsp.  TripleII | 09/10/08
"understanding how the display driver model has changed in Vista"  bmerc | 09/11/08
Drivers in User mode...  lisa.sears@... | 09/10/08
re: but drivers in Vista are supposed to operate in User mode only  WaruiKoohii | 09/10/08
50% of all early Vista BSOD were caused by bad NVIDIA graphics drivers.  Kiltedbear | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Axsimulate | 09/10/08
I don't think it is the app.  TripleII | 09/10/08
@TripleII  Axsimulate | 09/10/08
I don't see how you can say that.  TripleII | 09/10/08
@TripleII  Axsimulate | 09/15/08
It's not the vista mobo usb drivers  rtk | 09/10/08
For the best Apple experience...  joe.smetona@... | 09/10/08
Unfortunately...  Sleeper Service | 09/10/08
one of the few advantages of Mac OS  zupobaloop | 09/10/08
TripleII no I disagree  stevey_d | 09/10/08
I like how  mdemuth | 09/10/08
The Unbreakable OSes  mikefarinha | 09/10/08
That is the idea, yes  chaiguy1337 | 09/10/08
'the idea' ?  spec07 | 09/10/08
don't stop there  zupobaloop | 09/11/08
I see your point, however...  TripleII | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  ceo@... | 09/10/08
Sure...  Sleeper Service | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  rmark@... | 09/10/08
I disable iTunes inMSconfig to avoid it  Baer | 09/10/08
Not that I'm locked to XP forever..  sfazly | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  santino.a.larocca@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jimgoda@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  mpeusa@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  dberscht@... | 09/10/08
Slower! than 7.7 - it's already slow  USTechHead | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  rbradley31@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jordan_gilman@... | 09/10/08
SOLUTION  michal.stoppl@... | 09/10/08
Further proof that Vista sucks...LOL  3dtodd | 09/10/08
Re: Further proof  harrisharris | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jlockvis@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  ratfret | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  david@... | 09/10/08
I'm not updating iTunes  eMJayy | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  imallin6969 | 09/10/08
iTunes 8 is an Apple created virus...  imallin6969 | 09/10/08
Apple Intentionally Making Windows Look Bad  jordan_gilman@... | 09/10/08
Narrow-minded Point of View  macmec | 09/10/08
Have you watched TV lately?  jordan_gilman@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jwgebhardt | 09/10/08
Apple Sucks  jordan_gilman@... | 09/10/08
~90% of the desktop market  mdemuth | 09/10/08
I see you are drinking MS Kool Aide  MacGeek2121 | 09/10/08
Seems there's plenty of Kool-Aide going around  Badgered | 09/11/08
Apple is 2008. period!  jordan_gilman@... | 09/11/08
Re: Apple is 2008  harrisharris | 09/11/08
Obvious Troll Is Obvious  bmerc | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Peak0db | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  rbodman@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  mytgreen | 09/10/08
Vista? Never touch the stuff  keaura | 09/10/08
I guess it's because...  Sleeper Service | 09/10/08
Re: Vista  harrisharris | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  spec07 | 09/10/08
I voted no  tracy anne | 09/10/08
Until...  Sleeper Service | 09/10/08
Your right ...  MisterMiester | 09/11/08
Now the TRUE irony would be...  TripleII | 09/10/08
The lesson here...  Spiritusindomit@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  kevin.j.post | 09/10/08
Need a mirror ?  timiteh | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Ernie Ganas | 09/10/08
You make a good point...  ja4509 | 09/10/08
Why does the world need Leopard?  Sleeper Service | 09/10/08
You hit the nail right on the head!  ja4509 | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  ja4509 | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  ttremeth | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  smallplanet | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  vulpine@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Dj_Dirty | 09/10/08
RE: iTunes 8 causing BSODs on your Vista system?  s:d:s | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  absinthyium@... | 09/10/08
I did!  VonHelton | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  espina@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  dafreedm@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  adrianbau | 09/10/08
IE 8 beta 2 gave me bsod even after uninstall  Randalllind | 09/10/08
IE 8 beta 2 is a ... wait for it.... beta!  rtk | 09/10/08
re: Beta  Badgered | 09/11/08
more like  rtk | 09/11/08
data loss bug?  Mr_Dave | 09/11/08
data loss bug!  rtk | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  billandl@... | 09/10/08
Combination of iTunes 8 and XP service packs gives BSOD  Frederic.Montier@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  jeffreycollinsharper@... | 09/10/08
RE: Is iTunes 8 causing BSODs on your Vista system?  geminixx | 09/10/08
Vote Selection  IT_Critic | 09/11/08
Opps..  IT_Critic | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  RobertWHurst | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  foxbe00@... | 09/11/08
Sounds like an OS problem as much as...  jasonp@... | 09/11/08
It's called bad programmers!  jordan_gilman@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  alistair.joy@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  chf3 | 09/11/08
I said no but...  GOTBO | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  phamer_preston@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  breese55 | 09/11/08
Older iTunes  joey54@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  Jacobus7 | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  joey54@... | 09/11/08
RE: Is iTunes 8 causing BSODs on your Vista system?  rfountn@... | 09/12/08
RE: Is iTunes 8 causing BSODs on your Vista system?  null | 09/13/08
DO NOT USE iTUNES OR SAFARI ON YOUR WINDOWS VISTA OR WINDOWS XP COMPUTER  StevesNightmare | 09/16/08
RE: Is iTunes 8 causing BSODs on your Vista system?  joey54@... | 09/17/08
RE: Is iTunes 8 causing BSODs on your Vista system?  AlFig | 12/15/08

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