September 10th, 2008
iTunes 8 can cause CD/DVD drives disappear + possible fix
Just a quick post …
Following my post earlier about iTunes 8 and possible BSODs under Windows Vista, and Ed Bott’s fine forensic analysis of what the iTunes 8 installer is getting up to, I opened up my ZDNet mailbag to find six eight emails from readers who claim that iTunes 8 made their CD/DVD drive disappear.
This problem is one that I’ve come across before and it relates to UpperFilters and LowerFilters registry entries and fortunately it’s easily fixable as long as you are willing to go delving into the Windows registry (full instructions on how to carry out this procedure can be found on the Microsoft support website). It is possible that that doing this will kill the CD/DVD burning capability on iTunes until it is reinstalled (or an updated version is released).
As to iTunes and the BSOD under Windows Vista, I’ve now received over two dozen emails relating to this problem. I’ve not gone through them all yet but I’ve so far managed to piece together some factors that might contribute to the crash:
- Having Roxio disc burning software installed
- Having an HP USB printer connected
- Having Logitech software/hardware installed
I’ll keep you posted as I learn more.
Adrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations
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