December 12th, 2008
Seagate slashes warranty from 5 years to 3 on selected bare drives
Effective from January 3, 2009, Seagate will be cutting the warranty period from 5 years to 3 years on selected bare drives.
Drives affected by thins change include:
- Barracuda 7200
- Diamondmax
- Momentus 7200
- Momentus 5400
- Pipeline HD
- Pipeline HD Pro
- DB35
- LD25 5400
Drives purchased prior to January 3, 2009 will still carry the 5 year warranty.
Seagate is keen to point out that this change shouldn’t reflect badly on drive quality or the confidence that Seagate has in the product:
Our product quality remains excellent, and, as the worldwide leader in drive storage, Seagate is committed to providing our customers with the most reliable storage solutions available anywhere. Based on our data, we know that 95% of all returns take place during the first three years, so by going to a 3-year warranty period (which is more in line with the rest of the industry and the needs of our partners and customers) we can make other aspects of our customer and warranty support programs more attractive, with negligible impact on customer product return needs.
Adrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations
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