August 18th, 2009
Xbox 360: Played x5 more than Wii, x5 more likely to fail that PS3
According to a poll carried out by Game Informer of some 5,000 readers, the Xbox 360 is played some five times more than the Wii, but has a failure rate that five times as much as that of the PlayStation3.
Some data:
- Usage: 40.3% use their Xbox 360 console for three to five hours a day. Only 37% of PS3 owners play for this long. Compare this to Wii users, where 41.4% use their console for less than an hour a day.
- Console death: The Xbox 360 suffers a whopping 54.2% failure rate, compared to 10.2% for the PS3 and 6.8% for the Wii.
- Repair time: Seems it takes about a month to get an Xbox 360 repaired, compared to around a week for the Wii and PS3.
- Customer loyalty: Only 3.8% of Xbox 360 owners say that hardware failures mean that they won’t buy another Xbox!
You have to take these numbers with a grain of salt because it’s hard to verify such a survey, and ballot stuffing could skew things. That said, the numbers for the failure rates are staggering. If things really are (or at least have been) this bad, then I’m surprised the Xbox 360 didn’t sink the same way the Zune did.
The failure rates are scary, and what makes them worse is that I know of several people who have been through several Xbox 360 consoles … one failure is one thing, multiple failures must really suck, especially if each repair takes a month.
(via TG Daily and The Consumerist)
Adrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations
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