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November 28th, 2007

Even Microsoft has trouble understanding what "Vista Capable" means

Posted by Adrian Kingsley-Hughes @ 8:11 am

Categories: Hardware, Microsoft, Vista

Tags: Microsoft Windows Vista, Microsoft Corp., Microsoft Windows Vista (Longhorn), Operating Systems, Microsoft Windows, Software, Adrian Kingsley-Hughes

When a Microsoft manager can’t clearly explain what “Vista Capable” means, you know that the whole “Vista Capable” and “Premium Ready” thing has gone too far and that marketing has gone too far.

Even Microsoft has trouble understanding what “Vista Capable” meansIn a deposition taken in relation to a class action lawsuit over the labeling of PCs as “Vista Capable” a Microsoft manager couldn’t correctly describe what the term “Vista Capable” meant.

“Capable is a statement that has an interpretation for many that, in the context of this program, a PC would be able to run any version of the Windows Vista operating system,” said Mark Croft, the company’s director of marketing. ” ‘Ready’ may have [prompted] concerns that the PC would run in some improved or better way than — than ‘Capable,’ therefore the word capable was deemed to be a more fitting word for this program.”

Actually, “Vista Capable” was only an indicator that the system could run Vista Home Basic, the lowest-priced and lowest spec version of Vista.

Is the "Vista Capable" logo deceptive?

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Eventually, Croft corrected himself (presumably after his lawyers pointed out that he wasn’t helping Microsoft’s case by getting things wrong):

After a 10-minute consultation with Microsoft’s lawyers, Croft corrected himself. “I made the statement that … Capable would be able to run any version of Windows Vista, whereas, in reality, our intent with Capable was that the system would be able to run a version of Windows Vista,” he said. “So quite an important difference in the two — two terms there.”

I never liked the whole “Vista Capable” and “Premium Ready” thing because if it wasn’t deceptive, it was certainly confusing for consumers (who, let’s face it, read as far as “Vista” and then switch off).  In fact, I don’t like Home Basic either because the whole thing feels deceptive to me this flavor of Vista feels like nothing more than a way for OEMs to push low-spec PCs that can barely run Vista onto unsuspecting consumers.  I’m not a big fan of class-action lawsuits and such but Microsoft went too far here and deserves all the bad press that it’s getting over this issue.

Just say no to “Vista Capable” and say no to Vista Home Basic.

Thoughts?

Adrian Kingsley-HughesAdrian is a technology journalist and author who has devoted over a decade to helping users get the most from technology. He also runs a popular blog called The PC Doctor. See his full profile and disclosure of his industry affiliations

Want to get in touch? Got a tip? Feel free to drop me a note! I ALWAYS respect anonymity. I'm also on Twitter (@the_pc_doc)

Right to Reply: Should any industry representatives wish to comment on any posts on Hardware 2.0, I will be happy to publish their reply verbatim on this blog.

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  • Talkback
  • Most Recent of 55 Talkback(s)
i agree - to many versions -- but does this relate to capable?
Thus, the confusion continues as does capable mean running a version of vista or only that the pc is capable of running a specific version of vista, and if so, what version.

Even then, does th... (Read the rest)
Posted by: bicard Posted on: 12/31/07 You are currently: a Guest | | Terms of Use
i use home basic on my old laptop and it runs better  SO.CAL Guy | 11/28/07
I agree  nova81426 | 11/29/07
Good points ...  mwagner@... | 11/29/07
You all hold the industry back  fr0thy | 11/29/07
Are you sure?  IslandBoy_77 | 11/29/07
re: Are you sure?  M.R. Kennedy | 11/30/07
Microsoft talk so much crap these days ..  fr0thy | 11/30/07
Slight error...  MisterMiester | 11/28/07
You may want to try again  laura.b | 11/28/07
I have found that ZDNet does that quite frequently  Ole Man | 11/29/07
Try again?  MisterMiester | 11/28/07
Thanks! happy  laura.b | 11/28/07
I really don't see the problem  nucrash | 11/28/07
It also assumes  Michael Kelly | 11/28/07
Totally disagree  NonZealot | 11/28/07
the one that should be sued is the sales man that probably told  SO.CAL Guy | 11/28/07
That's why  Michael Kelly | 11/28/07
Totally agree  NonZealot | 11/28/07
No need to apologize  Michael Kelly | 11/28/07
Implied vs. inferred  rapson | 11/28/07
The flaw with your suggestion ...  mwagner@... | 11/29/07
Paracetamol capable  fr0thy | 11/29/07
there are better things to Blog about  zero7404 | 11/28/07
he is making his rounds...  n0neXn0ne | 11/28/07
correction: on making his rounds...  n0neXn0ne | 11/28/07
Credibility  ceh4702 | 11/29/07
The problem with this suit is  j.m.galvin | 11/28/07
The problem with this "controversy" is...  M.R. Kennedy | 11/28/07
don't entirely blame Microsoft.  Ole Man | 11/29/07
re: don't entirely blame Microsoft  M.R. Kennedy | 11/30/07
I wonder ...  fr0thy | 11/30/07
stupid decision by MS  Sonny Maou | 11/28/07
It is kind of deceptive, but common sense should prevail.  genefitz1976 | 11/28/07
What Microsoft should do next for you  fr0thy | 11/29/07
I upgraded my Vista to XP  msftzzz | 11/29/07
Vista with 512 Meg RAM  ceh4702 | 11/29/07
RE: Even Microsoft has trouble understanding what  jogilvie@... | 11/29/07
RE: Even Microsoft has trouble understanding what  johntgraham@... | 11/29/07
And they'll stop laughing too  fr0thy | 11/29/07
RE: Even Microsoft has trouble understanding what  VintageGeek | 11/29/07
why I SHOULD upgrade from XP SP2?  Me_too | 11/29/07
XP Minimum Requirements  ceh4702 | 11/29/07
If Not Outright Deceptive, Confusing  chas_2 | 11/29/07
Confusing the consumer is never a good thing  Ole Man | 11/29/07
You're right ole man  fr0thy | 11/29/07
RE: Even Microsoft has trouble understanding what  bahamude | 11/29/07
Consumers  levinson | 11/29/07
RE: Even Microsoft has trouble understanding what  Mavtech | 11/29/07
Microsoft are responsible  fr0thy | 11/29/07
Cought Red Handed happy  jimc52@... | 11/29/07
Trinity  johnfenjackson@... | 11/30/07
Try searching for vista incapable sticker happy  johnfenjackson@... | 11/30/07
Too many versions  lauren.glenn@... | 11/30/07
i agree - to many versions -- but does this relate to capable?  bicard | 12/31/07
don't GIVE UP ON VISTA! (nt)  bmgoodman | 11/30/07

What do you think?

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