June 26th, 2007
The best organized vendor VoIP support page I've ever seen
I’m quite aware that most equipment supplier Frequently Aasked Questions lists and online Help centers are only there to provide assistance with their own products, and those of their distribution partners.
But after touring VoIP hardware and software solutions vendor Fluke Networks’ new VoIP Performance Management in the Converged Network resource section of the Fluke site, I can tell you that here is a vendor-supplied VoIP help area that’s more expansive than most.
The shining attribute of this section is clarity on where everything is. Rather than have to hunt around Support sections, FAQs, Knowledge Bases, Site Maps and local site searces for the info you want, it is all here and presented in an easily identifiable manner.
It’s all here: Product Documentation, White Papers, Knowledge Base, Suggestion Box, and more.
And that’s no “Fluke.”
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
