July 10th, 2007
Hey guess what: trying to cancel Vonage service is a pain in the..
DSL Reports has a post today that further reinforces the difficulty of trying to cancel your Vonage account.
The post comes as a result of a consumer complaint about the cumbersome Vonage cancellation process. The complaint was received by Karl at DSL Reports.
Here is the cancellation complaint:
“The last time I called was today and I waited over 30 minutes prior to speaking to someone. After I explained what I wanted to happen and went thru [sic] the verification process, I was told that only the person that set up the account could call in to cancel. — I have been on the Vonage website reading the Terms and Conditions, Voicemail, Webaccount, Help tabs but I couldn’t find where only the person that set up the account can cancel. How can you tell me there is a policy but can’t show it to me?”
“Obviously, knowing who you’re emailing when trying to cancel service probably helps,” Karl writes. ”However, we’ve dug through the Vonage Terms of Service and see nothing about your spouse being unable to cancel your household’s service. If it is a policy, it needs to be illuminated to consumers.”
What a tech world we live in. Vonage makes it a giant PITA to cancel your account, and SprintNextel cancels accounts of customers who ask too many questions too often.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
