July 11th, 2007
IMHO: Sprint, Bush administration share some of the same faults
That’s SprintNextel CEO Gary Forsee at the right. You know the other guy.
Looking at Sprint’s stubborn, ideologically fueled decision to cancel more than 1,000 accounts for excessive customer support contact- and then sticking to its guns despite massive outcries from users, pundits and even public advocates:
I am starting to sense some similarities between Sprint’s public policy making and the top levels of the U.S. Government.
Arbitraryness. Callousness. Entitlement. Knee-jerk, tone-deaf, “we know best” arrogant thinking. Insularity of the Chief Executive, surrounded as he is with yes men that do his bidding and, presumably, don’t give him an honest read of reactions to his policies out in the hinterlands.
Uh, dropping subscriber counts for Sprint as an implied connotation that their service and policies suck is the Sprint equivalent to plummeting poll numbers for the executive branch in Washington.
And in the face of this scorn, a Sprint administration and a U.S. administration that is growing even more insular, circling the wagons.
That’s just my view on this hot Wednesday. Good people can disagree.
What’s your opinion?
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
