July 30th, 2007
Here's a likely cause for SunRocket TeleBlend number transfer woes
Reading some posts on BroadbandReports.com’s SunRocket Forum, it seems as though porting out legacy SR numbers to work on other services isn’t working all that smoothly for many former SunRocket subscribers.
Some of these complaints are now aggregating on a thread entitled, TeleBlend- All Circuit are busy….pls try later?
One Communications- often referred to by their legacy name of ChoiceOne seems to be targeted by some irate SR-to-TeleBlend customers.
“ChoiceOne will be calling me back Monday for more info and w/ info,” writes voiplover. “I think that the want actual proof that a SR subscriber paid up front for 2 years of use of the DIDS (Note- Direct Inward Dialing Services) It would probably be a good thing if others followed suit.”
Then voiplover suggests that a call to ChoiceOne 1-888-832-5801 might be in order.
To see if you are using ChoiceOne: ยปtelcodata.us/telcodata/telco?
Just enter you area code and exchange.
Then voiplover suggests that if you are getting”all circuits are busy…”for those that paid the TeleBlend another ~$20/month, I’d make a complaint ASAP.”
“Just got off the phone with Choice One and they were no help,” wrote BroadbandReports.com Forum Member humanpicnic Sunday evening.
“I explained the Sunrocket situation and he had no further info other than they are shutting down next month. “Looks like this seamless transition to Teleblend is anything but. Atleast outgoing calls are still working OK”
I’d be interested in hearing what they say,” nitecourt adds. “The other provider I am switching too just sent a response to my port inquiry. I submitted the request on the 19th. My new provider said ‘At this time we are waiting on a response from your previous carrier.’ which also comes up as Choice One for me. ”
My analysis: it looks like One Communications/ChoiceOne wasn’t brought into the loop early enough during the SunRocket-TeleBlend “preferred provider” process, and the information about how to handle these situations wasn’t offered to ChoiceOne CSRs.
How many times have we seen this happen where third-party transactional providers aren’t given enabling information early enough in the process?
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
