February 3rd, 2005
Typical Comcash: they charge arm and leg for VoIP, but no ...
A significant amount of momentum for cable over VoIP is coming from Comcast. The company is building out Comcast DigitalVoice. It’s currently available in Indianapolis, Springfield, Mass., and Comcast’s home city of Philadelphia.
Funny, though. When I went online to pay my Comcast cable and broadband Internet bill yesterday (ouch), I noticed a statement that online bill pay for Comcast digital phone services (in other words, VoIP) was not yet available.
If I was paying up to $54 a month for DigitalVoice, I’d sure want to have online bill pay as an option. If I was Comcast, I’d realize that in the competitive VoIP environment, customer convenience is a key.
But when you outsource some of your customer "care," you care more about your shareholders than your customers.
You would think they’d realize that in this time of online bill pay and bill presentment, allComcast services should be Internet-enabled at the time they roll them out. Especially in the very city where they are based, (and own the local pro basketball team).
How important is online bill pay to you? Post a TalkBack.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
