September 12th, 2007
ATT to me: have iPhone refund-seeker provide receipt and we'll "take a look and sort this out"
Yesterday, I posted the issues a reader of this blog encountered as she tried to get her $200 refund from an iPhone purchase (paid $599, now is taking up Apple’s $200 refund offer if the device was purchased within 14 days of last week’s price adjustment).
I’ve now received a response from AT&T public affairs:
I saw your post on the claim from a reader that they were denied their $200 refund on the iPhone. If she purchased within the 14-day window, she should get a refund. And, if she purchased the phone from AT&T, she can return to AT&T. If she purchased from Apple, she will need to return to Apple. From the post, it sounds like she did go to the right location.
If you can get her to provide a receipt to you, we’d like to take a look and sort this out. I haven’t heard of others not getting their refunds where they are due. But, we want to make sure we are on top of it.
Readers, I will keep you posted on what develops.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
