September 21st, 2007
Just TRY to return a malfunctioning, hacked iPhone
Colleague Jason O’Grady of The Apple Core blogs about a friend of his who took his iPhone into a local Apple Store for repair, but didn’t receive the warmest of greetings.
That despite the fact that his friend’s iPhone’s camera was apparently suffering a green tint problem that has been reported before.
No, Jason’s friend and his ailing iPhone were uncourtly greeted because the device had been hacked with some third party apps and worst yet, had been running on T-Mobile.
Jason’s friend was told that because the iPhone in question was running T-Mobile (rather than the pre-configured ATT) forget about your warranty, we won’t fix your phone, nor will we accept its return.
Finally, Jason’s friend asked for the manager and spoke to her several times, returning the iPhone then became OK but only for a 10% restocking fee.
“So while he eventually got Apple to return the iPhone (after paying the restocking fee, that is), the lesson here is to do a restore of your iPhone and re-install the factory AT&T SIM before bringing into an Apple Store for service,” Jason writes. “That’s the beauty of software-only hacks, after all!”
Loading ...Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
