October 22nd, 2007
Where in tech might "The Hammer" strike next?
Responding to my blog post entitled 75 year-old woman smashes up Comcast office with hammer,” Skype Journal’s Phil Wolff jests:
This post should make Skype glad they don’t have field offices.
Well, Skype doesn’t. But plenty of other tech companies do. These include many who seemingly take sadistic joy in restrictive fine print clauses, outsourcing customer service offshore, billing atrocities, or simply aren’t run well and don’t give a moogoo about their retail customers.
My fear are these shortcomings just might piss off someone enough one day that they get the hammer as well.
I can’t say strongly enough that I abhor this behavior. The way to make companies change is to not invade their offices with hammers, but to stop doing business with them, or in some cases to seek judicial or regulatory relief.
That said, some tech companies make it difficult for a very few with over-the-top anger management issues to totally control their emotions.
With that in mind, let me ask, where and what tech office or company do you fear (or maybe not so fear) a hammer-wielder in the mold of Mona Shaw might strike next?
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
