February 28th, 2008
Reader: Vonage assigned my Packet8 number, and I'm not even a Vonage customer
I’ve just received an email from “dmuniz,” who is a reader of this blog.
Are you ready for another Vonage horror story this Thursday afternoon?
K, well, then, here’s what he wrote:
I don’t subscribe to Vonage, I use Packet8 for my VOIP. Somehow Vonage assigned my Packet8 phone no. to one of their new customers. I called Vonage and they told me that since they had a request to “port” the number, they did it.
I called their customer that received my phone # and advised them that Packet8 was in the process of taking back the #. They advised me that they didn’t ask for the #, Vonage gave them a random phone #. Today is Wednesday. I have been without phone service since Monday. When I called Vonage today, the rep advised me that they won’t be taking any further action on the matter.
FYI, in California, the Public Utilities Commission doesn’t regulate VOIP phone providers.
Truly a bad customer service experience and I’m not even a customer of Vonage.
Has anything remotely similar to this happened to any of you readers? If so, how did you deal (or not deal) with it?
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
