February 29th, 2008
Man mistakenly assigned Vonage number now has to go thru PITA of requesting it back
Yesterday I blogged about the case of reader dmuniz, who wrote to tell me that his Packet8 phone number was mistakenly assigned to Vonage- even though he is not, and never has been a Vonage customer.
Just a few mins. ago I got this update from the same dmuniz:
Yesterday I handed the whole thing over to my attorneys. They contacted both Vonage and Packet8. They were able to get more information from Vonage than me, but also got a different explanation of what happened from Vonage than the one I got from Packet8.
Packet8 now wants me to contact the actual company that received my phone#. I have to ask them to give it back to me(?). I also have to get a copy of the authorization from them to port my number to them(?).
What a mess. I’ll keep you posted.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
