March 4th, 2008
Fonality boosts presence detection in new PBXtra4.0
Got a guided tour the other day of business phone system solutions provider Fonality’s new PBXtra 4.0 phone system.
Announced this morning, the new rev offers enhanced presence detection under the aegis of FindMe with Boomerang Mobile Integration.
The sell here is a new ability to automatically find employees on their mobiles, offering them the option of answering their call or have it bounce to other locations.
“With this release, we know more about users- and use that (knowledge to an advantage. You can, for example, tell when users are in, and (if they are, say to yourself) “why not make the call now,” Fonality CEO Chris Lyman told me during the demo.
Largely for the reasons Chris cited, I find FindMe’s presence detection capabilities as the big plus here. Newly available is a functionality that offers rules-based observation and detection for keyboard and mouse activity. If no such activity is detected within a specified interval, calls can be routed to the recipient’s cell phone.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
