January 25th, 2006
Vonage building up at-home installation network
Somehow this news flew under my radar but Vonage is gearing up to offer an extensive, in-home installation and repair service.
The service, which I predict will be quite popular among new Vonage users is currently available only in the close-in parts of the New York/New Jersey metropolitan area.
Vonage, though, says the in-person service - provided by authorized service reps rather than Vonage employees- should be in 50 metro areas this summer.
If Vonage is going to compete with the bundled VoIP offerings of the truck-to-your-home cable and telecom giants, they not only need to provide this service, but ride herd to make sure it is done well.
Russell Shaw is an enterprise computing journalist, analyst and author based in Portland, Oregon. See his full profile and disclosure of his industry affiliations.
