October 13th, 2009
Almost a month later and my custom Zune Originals HD arrived
As I wrote in my Zune HD review I ordered a platinum Zune HD from Amazon and received it promptly on launch day. I was so impressed with the Zune HD hardware that I ordered a custom Zune Originals model that day from the Zune Original website. Little did I know that I would be one of 7-8 customers, out of thousands, to suffer from a major ordering glitch that had my order stuck in limbo for just about a month. I am very pleased to report that my custom blue Zune HD arrived today and have some photos below showing it off.
The order seemed to go through fine in the beginning and I promptly received my order confirmation email and order number. It then was lost in the process and my order status never changed from “Order received” the entire time. I was pretty surprised when the manager of the Zune Originals business, Jason Reindorp, stepped in and posted in the Zune Forums that they were giving early buyers a $15 Marketplace credit and that the process was getting his personal attention. This solved most everyone’s issues, but my order still was stuck in limbo. I actually received a personal email from Jason and he worked hard to get my Zune HD order processed as fast as possible. The delay for a while was due to the fact that the blue model I ordered was sold out by the time my order was found in the system. Jason went out of his way to help me out and did everything he could to get my order through the system.
My Zune HD was ordered on 15 September and arrived on 13 October. I am actually more pleased with it than I thought I would be since the blue is a better blue color than what appeared on the website. I am loading it up with all my content now and will have a review of a couple of Zune HD accessories here on the blog tomorrow.
Matthew Miller is an avid mobile device enthusiast who works during the day as a professional naval architect in Seattle. See his full profile and disclosure of his industry affiliations.
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