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October 31st, 2007

Google FeedBurner is down: SaaS isn't mission-critical ready

Posted by Michael Krigsman @ 2:37 pm

Categories: Availability and reliability, Enterprise 2.0, Failure 2.0, SaaS, PaaS, and SOA

Tags: Google Inc., Software-as-a-service, Feedburner, Software As A Service (SaaS), Emerging Technologies, Michael Krigsman

When I subscribe to a service, I expect it to work. Went to check my FeedBurner account, only to be informed I’m missing a “spoon”:

Google FeedBurner is down

For all those businesses subscribing to Salesforce.com, NetSuite, SAP’s Business ByDesign, and so on, let this serve as a warning. If Google can’t promise 100% reliability, neither can anyone else. SaaS may be here, but it’s not ready for mission-critical applications.

Note to error-page authors at Enterprise 2.0 companies: the fact your application is down and interrupting your users’ work is neither funny nor cute.

Michael KrigsmanMichael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter. See his full profile and disclosure of his industry affiliations.

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  • Talkback
  • Most Recent of 13 Talkback(s)
What about ADP?
Michael, ADP has several successful on-demand products. Phil wrote about them earlier this month - http://blogs.zdnet.com/SAAS/?p=408<... (Read the rest)
Posted by: JeremiahStone Posted on: 11/28/07 You are currently: a Guest | | Terms of Use
That's funny  Erik Engbrecht | 10/31/07
Well, it's funny in a way  mkrigsman@...ZDNet Moderator | 10/31/07
I think it's a big leap between Feedburner and Salesforce  IMS_Scott | 10/31/07
Missing data is missing  mkrigsman@...ZDNet Moderator | 10/31/07
It's a big leap  cydberry | 11/01/07
Then it's an issue of perception  mkrigsman@...ZDNet Moderator | 11/01/07
Pretty standard arguments  cydberry | 11/01/07
Why are standard arguments bad?  mkrigsman@...ZDNet Moderator | 11/01/07
Std Arguments  cydberry | 11/02/07
I think it's incentive rather than ability  IMS_Scott | 11/01/07
Oops...  IMS_Scott | 11/01/07
A reasoned argument  mkrigsman@...ZDNet Moderator | 11/01/07
What about ADP?  JeremiahStone | 11/28/07

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