November 8th, 2007
System migration shuts Sprint customer service web
Sprint’s customer service website has been shut down to perform a billing system migration, according to the Boy Genius Report blog. Here’s a screen capture:
Comments on the Boy Genius Report, apparently from Sprint employees, suggest the move is part of a planned, rolling downtime sequence, occurring to allow the system changeover. Unfortunately, that information doesn’t help customers unable to login and activate new phones.
Michael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter. See his full profile and disclosure of his industry affiliations.
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