March 18th, 2008
Guy Kawasaki achieves tech support greatness
What will those wild and crazy Web 2.0 guys think of next?
Guy Kawasaki, friendly proprietor of alltop.com, offered a MacBook Air loaner to one of his users — all because the site was too slow on her iPhone. This officially qualifies Guy as offering the best tech support in the known universe. Enterprise software companies take note; this is the level of service we want from you!
Here’s the exchange, which took place on Twitter (click to follow me):
I asked Guy (over Twitter, of course) whether this is standard policy. His response: “? was tyypooo.”
Michael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter. See his full profile and disclosure of his industry affiliations.
Subscribe to IT Project Failures via Email alerts or RSS.
