June 30th, 2008
Has Google demoted FeedBurner?
Update 6/30/08 6:00pm: FeedBurner is working correctly.
FeedBurner blog site statistics have been down for over two days with no word from Google despite numerous complaints from users. Does Google’s lack of response suggest something we don’t know?
One unhappy user sent me the following screen capture, showing zero visitors on a well-trafficked blog:
FeedBurner’s user forum reports numerous instances of this problem:
Google has ignored all of these complaints. The last entry on their known issues list is June 28:
28-JUN 2008 From the it’s-not-you-it’s-us dept.: If you use our Site Stats for website traffic statistics, you may notice unusually low numbers for 28-Jun so far. We are restoring tracking services that have temporarily been suspended and expect to be reporting more recent site stats again shortly. Apologies for the temporary inconvenience!
In my view, Google’s cavalier attitude toward FeedBurner suggests that perhaps the service has been demoted to second-tier status despite the fact some FeedBurner services remain working. If so, that’s bad news for users. Google, any comment on this?
Michael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter. See his full profile and disclosure of his industry affiliations.
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