July 3rd, 2007
Day 3 of the old coffee-in-the-keyboard trick
Here we are in the the third day of my coffee-in-the-keyboard adventure. My post about day 1 presented how I stupidly allowed coffee to slosh into my new laptop and did my best to engage Dell Computer’s service department. My post on day 2 presented my experiences working with Dell’s service department to determine what was going to be done under my extended, next-business-day, on-site service contract. Now we’re in day 3 of my adventure in Dell-land and I’d like to give you an update.
This morning at 8:30 AM ET a representative of the service contractor for Dell called and scheduled an appointment to come to my office to repair the machine! He sounded helpful and friendly but, was rather confused how to find my office. I provided detailed, turn-by-turn instructions and am looking forward to seeing him by 2 PM ET.
I’ll update the post with the result of his visit.
1 PM ET update
At precisely 1 PM ET the service tech rolled up outside of my office window. He brought in some tools an a big Dell box. He did a few tests and determined that the motherboard was toast. He then set about the business of disassembling the machine.
1:30 PM ET update
He replaced the motherboard and keyboard. When he pressed the power button, lights flashed for a few moments and then it shut down. It appears that the processor has died. He’s speaking with Dell central right now to see if they’re simply going to send out a new machine or send this one to the depot and make me wait for it to return.
2:00 PM ET update
Well, the system is going to get an all expense paid trip to Dell’s repair depot. I can expect to see it again in 5 to 7 business days. I’ll let you know so we can throw a joyous return party.
Daniel Kusnetzky is a member of the senior management team of The 451 Group. He is responsible for research and publications on a broad array of technology topics. He examines emerging technology trends, vendor strategies, research and development issues, and end-user integration requirements. You can follow Dan on Twitter. See his full profile and disclosure of his industry affiliations.
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| 07/03/07
