July 10th, 2007
Day 10 of the old coffee-in-the-keyboard trick
This is the final episode in Dan’s adventure in Dell-land. I’m sure you’re tired of hearing about this anyway.
Steve Buczak, industrial sorcerer from Qualxserv, one of Dell’s service contractors, appeared in my office this morning to install the correct processor (2.16 GHz Core 2 Centrino) in my laptop. While he was performing incantations, I left the room. I hate going around all day with the smell of sulphur in my hair and clothes.
While the sounds of of heavy duty magic were heard in the other room, I saw the DHL truck arrive. The driver brought the replacement battery up to the door, said hello and left.
Neither of them, by the way were wearing Keystone Cops uniforms.
Over the last day or so, I’ve had several conversations with representatives of Dell’s media relations group. They took down all of the details of my experiences during our discussion. I hope that this will help some other poor unfortunate.
I really appreciate the following:
- All of the wonderful suggestions readers have offered
- Stories of similar experiences offered by other readers
- The good-natured poking from those who are sure that I’m an idiot for:
- Choosing a Dell Laptop in the first place
- Running Windows on that machine rather than using either MacOS or Linux (I’m not sure why this was important. I think most laptops would get indigestion when fed a meal of coffee)
- Not enjoying the process of field stripping my laptop and getting my arms, up to the elbows, in the guts of my machine.
All right. I’ll admit it. I’m an idiot. At least I enjoy my day!
Daniel Kusnetzky is a member of the senior management team of The 451 Group. He is responsible for research and publications on a broad array of technology topics. He examines emerging technology trends, vendor strategies, research and development issues, and end-user integration requirements. You can follow Dan on Twitter. See his full profile and disclosure of his industry affiliations.
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