April 3rd, 2009
Outrageous Comcast customer agreement - conversation with Frank Eliason
As I mentioned in the post Outrageous Comcast updates to customer agreement - all your systems belong to us, Comcast has revised its residential customer services agreement and imposed those revisions on subscribers. Here’s a pointer to the revised customer services agreement for those of the legal persuasion.
I had an opportunity to speak with Frank Eliason, Director Digital Care for Comcast, about my posts, my take on their residential customer services agreement, a bit about Comcast’s future direction, life, the universe and everything. In short, Frank is a very interesting person and I’m happy to have had the chance to meet him telephonically today.
He’s going to send me some materials discussing the issues behind the very broad wording in a bit. I’ll post them when they arrive.
While I understand the issues Comcast is trying to address, I still believe that the wording of Comcast’s revised customer services agreement is way too broad.
Daniel Kusnetzky is a member of the senior management team of The 451 Group. He is responsible for research and publications on a broad array of technology topics. He examines emerging technology trends, vendor strategies, research and development issues, and end-user integration requirements. You can follow Dan on Twitter. See his full profile and disclosure of his industry affiliations.
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